Frequently Asked Questions
Check most frequently asked questions here. If you still need help then please contact us via live chat or by clicking here.
We accept all major methods of payments.
All charges are in USD.
Note that additional exchange fee may apply if your currency is other than US dollars.
Your order can be changed or cancelled before it is shipped. Please note that we are striving to provide fast delivery, and we ship orders within 24 hours.
We take pride in our premium quality products, and we are positive you will love Baiiad products.
If, for some reason, you need to return your item, we gladly accept returns and exchanges within 30 days of the purchase date.
You can process returns from the convenience of your account. Once it is approved, you will get instructions on how to return your items to us. Items need to be unworn, with all tags attached, and in the original packaging. In order to minimize our impact on the environment, all of our shippers are re-usable for returns.
We will refund the price of the item (excluding any customs, duties, taxes or additional fees that may have applied to your order) upon receiving the returned product in the original form of payment. Please allow 2-4 business days for the refund after we receive returned items; once the return is processed you will receive an email confirmation. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
Please note that Baiiad Gift Cards are non-refundable.
If you would like to exchange your merchandise for a different size/color or style, it will be processed the same way as a returned item, from the convenience of your customer portal. Once we receive the items, we will ship the exchanged item(s) within 1-3 business days.
We are happy to offer free worldwide shipping on orders above $75!
For orders from outside Canada additional taxes, custom fees and other charges may apply.
We ship your order within 24 hours from our North-American location for fast delivery. However, the delivery times may vary based on the area you live in and shipping method selected.
Approximate Standard Shipping times:
5 – 10 business days for North America (the average time is 5 business days);
10 – 15 business days for International shipping (the average time is 10 business days).
Contact us if you’d like your order expedited.
Some countries have imposed extra sanitary controls due to COVID-19. It could add further delays. We kindly ask for your patience and understanding, as country specific and customs related delays are out of our control.
Please contact us if your order has been delayed for more than 15 business days.
Shipping time might vary depending on location, shipment method and other factors.
We ship worldwide. You can select the country of the delivery at the checkout.
However, delays may occur in transit or due to holds at your local customs office, so it may take longer for an order to be delivered.
Orders shipped outside of Canada may be subject to import and handling fees, as well as any duties and/or taxes imposed by the importing country.
Baiiad has no control over customs related charges. Please contact your local customs office for more information on the process and amount charged for customs clearance.